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Cant Preview Office Files in File Explorer

Solution

Access denied error, or "sorry, something went wrong and word was unable to start (24)"  and other errors when trying to preview office files



On a system that only ever had 32-bit Office 2013, the following key existed:

HKEY_CLASSES_ROOTWow6432NodeCLSID{84F66100-FF7C-4fb4-B0C0-02CD7FB668FE}

On a system with 64-bit Office this key also existed

HKEY_LOCAL_MACHINESOFTWAREClassesCLSID{84F66100-FF7C-4fb4-B0C0-02CD7FB668FE}

The 32-bit key contained information while the 64-bit key was empty.

As soon as that HKLM key was renamed(eventually deleted), everything worked again – didn’t even need to restart or log out.

It seems like the Office uninstaller might be forgetting this key when it does its thing.


 
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Article details
Article ID: 28
Category: Office 2013/2016
Date added: 2017-09-07 15:58:56
Views: 19
Rating (Votes): Article not rated yet (0)

 
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